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| E1 BUSINESS ETHICS - How to make right decisions in the Marketplace
Making just decisions enhances the image of the company, trust between customers and the company as well as between management and their employees. Man's defective moral character is summed up in the following: -stealing millions of RMB from company accounts -stealing company goods -claiming fake profits -bribing people in special positions -lying and deceiving in the marketplace In learning the 3 Guiding Principles of Ethical Standards, they will know where error has set in. Through a series of case studies, they will be exposed to situations that give poor testimony of themselves as well as poor testimonies of prevailing business situations. Through identifying weaknesses and giving suggestions they learn to overcome these areas. TM1 TIME MANAGEMENT Time passes at a constant pace and when it passes, we cannot buy or bring it back. When it controls us, we are pressurized and our workload is done in a haphazard way. When we choose to manage time, we thus manage ourselves for effectiveness and impact our workplace and our lives. In learning how to establish priorities and eliminating habits that hinder their performances, they begin to manage step by slow step, where they are can improve and impact their own lives and workplace effectiveness. content CSR1 CUSTOMER SERVICES Organisations depend on front-liners who project their image. The way a front-liner treats a customer will affect any transaction that is made. Knowledge of the correct way to approach customers and the strategies to handle complaints would certainly equip the front-liner with the skills to project the best image of the organisation. To stay competitive, organisations need excellent customer services because customers have expectations and they will stay loyal to the firm if they are treated well and are happy with the services. Front-liners who know how to discern the needs and expectations of customers will help maintain a loyal customer base and draw new clients. TT1 TELEPHONE TECHNIQUES & COURTESIES How a telephone call is received reflects the attitudes the employees have towards their company, its services or products and the client's interests. The telephone is a very important instrument for enhancing business relationships and a front-liner contributes to the image of the company in the manner he handles the call. He can either project professionalism or disinterest which may jeopardise networking and business prospects for the company. In this day and age, good telephone techniques and courtesies are needed by anyone who has to conduct any form of business interaction over the telephone. content PS1 PRESENTATION SKILLS This programme is designed to help participants develop self-confidence in making presentations of the company products they are marketing. The format comprises short lectures and hands-on exercises in awareness and behavioural development. Participants will practise basic techniques in voice improvement and speech delivery, together with handling nervousness. content In the latter part of the year.... Project Management Management Development Skills Personal Development Skills for Executives Leadership Training |
| Item | Description | Price |
| # 101 | Jennete |