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E1 BUSINESS ETHICS...How to make right decisions in the Marketplace

Contents:-

* Man's defective moral character that brings moral degradation into businesses
* Ethical business is reflecting God's divine characteristics in decision making.
* First guiding principle of Holiness... integrity, zeal, accountability and humility
* Second guiding principle of Justice
...procedural rights, substantive rights, merit and contractual justice
* Third guiding principle of Love ...empathy, compassion and self sacrifice 

CSR1 CUSTOMER SERVICES  

Contents:-

* The organisation's role in customer services
* Pre-requisites for a customer service plan
* Strategies to achieve a customer focus
* Communication skills guidelines
* Communication barriers in customer relations
* Handling Difficult Customers
* Justified / Unjustified complaints
* Steps to handle complaints- Strategies for resolving customer complaints
* Setting up a customer base


To be offered in the latter part of the year: Management development Skills
Products presentation Skills
Personal Development Skills
Project Management
Leadership Training